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REST requests fail

  • Confirm the base URL is https://api.outreign.io/rest-api, not the documentation hostname.
  • Send X-API-Key, not an MCP Bearer token.
  • Confirm the key is active and the account has API access.
  • Use a resource ID returned by your account; another account’s record is not accessible.
  • Inspect both the HTTP status and JSON error; check errors and limits.

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MCP connects but tools are missing

Refresh or reconnect the assistant’s connector and start a new conversation. Clients can cache tool definitions. Check that the client supports remote Streamable HTTP and OAuth, and use the endpoint in the connection guide.

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Webhook deliveries fail

Review delivery logs in Settings → Webhooks. Your receiver must be publicly reachable over HTTPS and should acknowledge accepted events quickly. Verify signatures against the raw request bytes, not reformatted JSON.

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Contact support

Check API status, then contact support@bdotindustries.com with the endpoint, approximate UTC time, HTTP status and a redacted error message. Never include API keys, OAuth tokens, webhook secrets or full private payloads.